Mlk Care Medical Benefit Excellent care from doctors who care

This page provides basic information about the MLK Care Medical Plan available through the UNITE HERE Local 11 Health Benefit Fund. For eligibility rules and full plan details, see the Summary Plan Description.

  • Getting started
  • What’s covered
  • What you pay
  • Find a primary care doctor
  • Specialty care
  • Physical therapy
  • Mental health and substance use disorders
  • Urgent care centers
  • Emergency care
  • Submit a claim

Getting started

More than a medical plan, MLK Care provides affordable, comprehensive care from MLK Community Medical Group physicians and other physicians in the community.

MLK Community Medical Group is committed to giving everyone in your family the highest-quality care. They specialize in primary and specialty care, disease management, and preventive services. They also screen for and treat physical and mental health issues and have award-winning diabetes care. In addition, the Fund provides special representatives to help you get the most out of your care with MLK Care.

Get started in two easy steps:

  • Check the mail for your MLK Care ID card. If you do not receive your ID card within two weeks, or if you need care before receiving your card, call member services at (833) 961-3021.

  • Make an appointment for a first time visit with an MLK primary care doctor by calling MLK Appointment Services at (424) 529-6755. Same day and telehealth visits are also available. Your primary care doctor can refer you to specialty and other care as needed.

If your first time appointment is your annual physical check-up, you will also receive a $250 check as an incentive! Your spouse or domestic partner will also receive $250 for their check-up as well!

Using the MLK Member portal:

You can view and manage your appointments, message your care team, securely view your lab results, and download and securely share your health records on the MLK Member portal. To set up your portal account you must have had your first primary care visit. Then, go to MLKch.org/self-enroll or call 844-484-2273.

MLK Care Medical Plan service area
Most medical care for the MLK Care Medical Plan is provided by the MLK Community Medical Group located in South Los Angeles. The service area for the MLK Care Medical Plan is 15 miles “as the crow flies” from the Martin Luther King, Jr. Community Hospital (the “MLK Hospital”) in South Los Angeles. If you do not live within the MLK Care Medical Plan Service Area, you can still choose to enroll in the MLK Care Medical Plan if you live or work within 30 driving miles of the MLK Hospital.

What’s covered

Medical expenses that are covered in whole or in part by the MLK Care Medical Plan are called Covered Expenses. This is a simple summary. See the Summary of Benefits & Coverage or Summary Plan Description in the Forms & Documents section of this website for complete details.

Benefits 11

Primary Care $0

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Preventive Care Screenings $0

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Immunizations $0

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Diagnostic Tests

(x-ray, bloodwork) $0

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Medications

(generic, brand name, and specialty) covered by Express Scripts

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Surgeries and Hospital Stays $0

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Urgent Care $0 and ER Visits $150

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Pregnancy and Pediatrics $0

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Mental Health and Substance Use Disorders $0

(also covered by Carelon)

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Home Health Care and Rehabilitation $0

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Medical Equipment $0

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Ambulance $0

For information about limitations and exceptions, please request the Plan or policy document by calling 1-833-961-3021.

For other benefits, visit the following pages:

What you pay

MLK Medical Plan provides care for your family at an affordable cost. Unless stated otherwise, this chart shows what you pay for covered expenses. Your primary care doctor handles all specialist referrals and gets approval for your medical care.

Do not go out of network, or you will pay for all charges! Medications are covered under the Prescription benefit and not covered by MLK Care.

What You Pay
Monthly Premium $0
Deductible $0
Preventive Care Visit $0
Primary and Specialty Care Visit $0
Mental Health / Substance Use Disorder Visit $0
Labs, Imaging $0
Urgent Care $0 at in-network Urgent Care Clinics
Emergency Room $150 (no copay if admitted)
Ambulance $0
Hospital Inpatient Services and Surgery, including mental health and substance use disorder treatment $0

This is a simple summary. See the Summary of Benefits & Coverage or Summary Plan Description in the Forms & Documents section of this website for complete details.

Find a primary care doctor

Primary care centers are your destination for coordinated, supportive, and caring medical care. Check the full, updated list of providers here . Call to make an appointment: (424) 529-6755.

UNITE HERE Health Center
Quality medical and dental care exclusively for MLK Care Medical Plan participants and their eligible family members.

1122 W. Washington Blvd, Suite 310
Los Angeles, CA 90015

East Compton Care Center
135 E. Compton Blvd.
Compton, CA 90220
Mon – Fri, 8:00 AM – 5:00 PM

Wilmington Care Center
Top-notch specialists in primary care, diabetes, cardiology, and more, with state-of-the-art technology.
12021 N. Wilmington Ave. Building 11, Suite 1000
Los Angeles, CA 90059
Mon – Fri, 8:00 AM – 5:00 PM

Specialty care

Specialist visits and other care will be coordinated by your MLK primary care doctor. Your primary care doctor will provide a referral and prior authorization for specialists or other care. You must only use providers and services that are in-network, except for the emergency room.

Wilmington Specialty Clinic
Top-notch specialists in diabetes, cardiology, and more, with state-of-the-art technology.

12021 N. Wilmington Ave. Building 11, Suite 1000
Los Angeles, CA 90059
Mon – Fri, 8:00 AM – 5:00 PM

Physical therapy

Hinge Health
Hinge Health provides comprehensive care that includes working with a physical therapist, and doing exercise sessions that are personalized for you. At each stage, they supply the tools you need to boost your results. Best of all, it’s covered by the Fund. With Hinge Health you receive:

  • Personalized exercise sessions to treat your specific joint or muscle conditions

  • Cutting edge technology with instant guided feedback via Motion Insights

  • Dedicated care team you can connect to via video visit, email or text

  • 24/7 access in-app guided sessions

Mental health and substance use disorders

Carelon
Call Carelon at (888) 479-6606 for a broad network of providers for mental health and substance use disorder treatment, including:

  • Outpatient treatment

  • Office and telehealth visits

  • Inpatient treatment

  • ABA therapy

  • Member Assistance Program (MAP)

Urgent care centers

MLK Care uses the First Health network for urgent care. Visit the First Health website to find an in-network location or call (800) 226-5116.

Emergency care

Martin Luther King Jr. Community Hospital
LA’s newest hospital with award-winning technology, high patient satisfaction, clean and welcoming.

1680 E 120th Street
Los Angeles, CA 90059
Open 24 hours, seven days a week
Emergency department entrance is off 120th Street, between Wilmington Avenue & Healthy Way

Avoid the Emergency Room (ER) unless you have a medical emergency. If you have a medical emergency, call 911 or go to the nearest hospital. If you go the ER for care that is NOT an emergency, the charges will not be covered.

Submit a claim

MLK Community Medical Group providers, extended network providers, and network providers will generally submit health claims for you. Out-of-network providers may also submit health claims on your behalf. Health claims submitted by your provider will be processed as if they were filed by you. If you need to file a health claim yourself, please call the Benefit Administrative Office to request a claim form.

Health claims must be filed within one year after the date of service. Health claims filed after this deadline will be denied. If a MLK Community Medical Group provider, extended network provider, or First Health network provider does not file a health claim on time, the provider can bill you only for the copayment or coinsurance you would have paid if the provider had filed on time.

A health claim is considered filed on the date it is received by the Benefit Administrative Office (or on the date postmarked, if mailed to Benefit Administrative Office through the U.S. Postal Service), regardless of whether it contains all the information necessary to render a decision.

All health claims must be submitted to the Benefit Administrative Office by one of these methods:

Claims Submission
P.O. Box 40406
Downey, CA 90239

Fax: (650) 562-8621